FAQ

Frequently Asked Questions

Answers to our most asked questions

Delivery Info

We service the following cites, and also offer in store pickup. Delivery to any of the following cities requires 48-hour notice.

  • Bremen, GA
  • Bowden, GA
  • Carrollton, GA
  • Douglasville, GA
  • Heard, GA
  • Tallapoosa, GA
  • Temple, GA
  • Villa Rica, GA
  • Metro Atlanta
  • Alabama

Yes, please see delivery charges below. This amount will be added to your cart at the time the booking. Delivery to any location requires 48-hour notice.

  • Bremen, GA – $35
  • Bowden, GA – $35
  • Carrollton, GA – $25
  • Douglasville, GA – $50
  • Heard, GA – $50
  • Tallapoosa, GA – $35
  • Temple, GA – $35
  • Villa Rica, GA – $35
  • Metro Atlanta – $65
  • Franklin, GA – $50
  • Power Springs, GA – $50
  • Austell, GA – $50
  • Newnan, GA – $50
  • Alabama – Call for pricing

We appreciate as much advance notice that you can give us. The sooner that you reserve the better chance you have in reserving your choice of our popular inflatables. We will do the best we can to work with you even if it’s a last minute request.

48-hour notice is required for delivery.

Yes! We deliver and set-up allof our inflatable rentals. Generally, we arrive 1-3 hours before the rental time begins. During setup, we will inspect the unit for safety and ensure the cleanliness of each unit. When the party is over, we will come back and pick the unit up.

We will call you 1-hour before your event is over to pick-up the items booked. Please be sure to clean and gather all items prior to pick-up. If items are not cleaned, a cleaning fee may be applied.

Yes, certain items can be picked up from our store.

Rentals can be picked up any time during store hours and are due back either by 12 Noon M-F or by 10am on weekends the day your rental ends. Customers are responsible for loading/unloading.

Our delivery team goes out of their way to make sure you have a great rental experience! If you wish to tip the delivery team for their great service it will be appreciated, but it is not required.

Set-up & Rental Info

Our rentals are a perfect addition to any party, event, or celebration. You can find one of our vast selection of bouncers, and combo units at occasions including but not limited to: birthday parties, church festivals, charity events, corporate events, company picnics, school field days, grand openings, family reunions, Vacation Bible Schools, summer camps, and much more!

Make sure you know where you want your inflatable rental and make sure there is enough room. Make sure that the inflatable will be within 100 feet of where the electric cord will be plugged in. Also, please make sure that your yard is clean and free of debris. We do not setup any inflatable on rocks, gravel, sand, or dog piles. Remember, animals are not allowed in or around the inflatable, so please put them up before our arrival and during your party. Please turn off your sprinkler system 24 hours before we arrive and for the duration of your party. Our Bounce Houses and Combo Units, other than water slides, are not made to be used wet. We reserve the right to cancel if the setup area does not meet these requirements. Because we may have other rentals scheduled for the same day, please be sure that these areas are addressed before we arrive.

We can set up on most surfaces such as grass, pavement, or indoors. We cannot set up on rocks, gravel, or sand. You are responsible to ensure there are no utilities or overhead telephone, cable or electric lines close to where we are placing the inflatable. We are not responsible for our stakes piercing or cutting any underground utility lines or irrigation lines. You must notify us ahead of time if you plan to setup on pavement or indoors.

Yes, we can setup indoors with advance notice. Be sure that the height of the ceiling is higher than the inflatable you have chosen.

Yes, there is a charge of $50 per each inflatable to move it once it has been set up. We have to pay our drivers for their time and it really is a lot of extra hard work to move an inflatable once we have it set up. Our inflatables range anywhere from 350lbs to 1200lbs. It takes a lot of time and hard work to wrap an inflatable up just so we can move it to a different location. We can’t drag the unit across the ground, especially not on pavement, because we risk the unit being ripped on the bottom. This charge does apply even when we are moving an inflatable indoors due to weather issues.

You MUST adhere to the safety and operating guidelines. A responsible adult MUST be present at all times the unit is in use. This person must know the safety and operating procedures and must enforce them at all times. You are responsible for keeping the unit clean and safe from damage. The inflatable item will not be set up unless the contract/liability waiver is signed.

On the day your rental has ended, all rentals must be returned by 12 Noon during weekdays and by 10AM during weekends.

Costume rentals are available for 4 hours.

 

Pickup Information: Rentals can be picked up any time during store hours and are due back either by 12 Noon M-F or by 10am on weekends the day your rental ends. Customers are responsible for loading/unloading.

Delivery information: For deliveries, a 48-hour notice is required. Deliveries can be scheduled between 7am – 5pm and will be picked up on the day your rental ends between 7am and 12 Noon unless otherwise arranged.

Yes, but must be returned by 12 noon during weekdays and by 10AM during weekends. The rental must be in a secure location to avoid damage.

In a typical bouncer, you may get 6-8 children jumping at a time. However, it’s important to separate the big kids from the little kids.

Yes! Your child’s safety is our number one concern. We buy only inflatables with the safest features in our industry. Each unit is equipped with blowback valves on our blowers and has emergency exits too quickly evacuate children in the case of an emergency. Remember, ADULT SUPERVISION IS A MUST!

All Inflatables are made from 100% lead-free vinyl. We use many authorized manufacturers within the U.S.A. which then undergo our rigorous safety course and test that all our representatives must pass. Safety is not an option, it’s a REQUIREMENT, and the safety of your children is our #1 priority.

Yes! All Inflatables are cleaned thoroughly. We are committed to making sure that your children are playing in a clean, well maintained, and safe environment. After each rental, every inflatable is thoroughly cleaned by commercial vinyl cleaners, disinfected, and sanitized. Once the unit is clean, it will be inspected by the branch representative to ensure cleanliness.

No! As long as it is general cleaning, we will do it. If excessive cleaning is needed, a cleaning charge of $25 to $50 will be required. Excessive cleaning includes spilled food, candy, drinks or the use of silly string.

Any regular outlet will work. We prefer a 20 amp breaker but it is not a requirement.

Under no circumstances should water be used with any inflatable that is not designed for such use.

Please call 404-487-5106.

No, for pickup orders the customer is responsible for loading and unloading rentals.

Payment & Booking Info

Booking rentals on our website requires full-payment and is non-refundable.

We accept all major credit cards and cash.

Rental Policies

14 days before your event you have the option to change your event date once. Cancellation results forfeit of payment.

High winds, precipitation, thunderstorms, and cold temperatures pose hazards for the safe operation of our inflatables. Our policies below outline treatment of rentals encountering such unfavorable weather conditions. On a date that there is a high probability of inclement weather, we reserve the right to cancel any event. The decision to cancel an event is solely for the safety of riders and serviceability of our units and not because we want to ruin anyone’s party. We live in Georgia where the weather changes as fast as it is forecasted. Because of this, decisions to cancel any event(s) because of will be made NO SOONER than 12 pm on the day prior to your event. If our dispatch team is not able to determine the probability of inclement weather, the decision could be made all the way up until the morning of the event no later than 7 am.

 

The following reasons ARE cause for West GA Part Place OR the customer to cancel a delivery after 12 pm the day prior to your event. The customer WILL receive a “weather rain check” for the deposit to be applied to another event within 1 year from the canceled event date. These decisions are made with your location forecasted on weather.com.

  • Winds over 20mph
  • Temperatures under 20 degrees F°
  • Steady Rain is expected all day
  • Local weather is forecasted at 40% or higher
  • Inclement weather already exists in your area at the time of your event.

 

The following reasons ARE NOT reasons to cause for West GA Party Place OR the customer to cancel an event under the weather policy. Normal Cancellation policy will apply in these circumstances if you choose to cancel your event. No exceptions!

  • Local weather is forecasted at 20% or lower
  • Chance of showers or occasional rain
  • Temperatures over 20 degrees F°
  • Your event is canceled due to weather

 

Once we deliver the equipment, you are responsible for the entire rental fee even if the weather becomes inclement. If inclement weather is not expected to pass during your event, we may begin to pick up the units early for the safety of our equipment and our staff.

If by any chance the weather changes unexpectedly in the middle of your event and it starts to rain, please make sure you keep all outdoor games, tables, and chairs dry to avoid damage.
From time to time our inflatables are damaged or picked up from a prior rental in otherwise unusable conditions causing the need to substitute your requested item. We will make every effort to contact you to allow you to make the 2nd choice decision. If we are unsuccessful in our attempts to contact you prior to your event, we will make the decision on what inflatable to substitute. In the event this occurs, which is very rare, we will discount the substituted unit 10% for the inconvenience you have suffered. We will not be held responsible for this inconvenience in any other matter. We reserve the right to refuse service, if in our staff’s opinion, it would not be safe to setup or allow the use of our equipment.

License & Legal Info

Yes. Please ask your local Inflatable Operator to provide you with a copy of the Occupational License if you are in need of it.

Yes. Please ask your local Inflatable Operator to provide you with a copy of the Liability Insurance if you are in need of it.

Yes, everyone who books with us is required to agree to our terms and conditions at the time of purchase from this website and provide a valid ID before any equipment is left on the property. This is required for all customers including residential, commercial, churches, schools, corporations, and individuals.

Click here to view our terms and conditions.

 

In Georgia, inflatables are not considered to be amusement rides. We do inspect the unit for safety and ensure the cleanliness of each unit before the next party.